1. Who we are

ClaimCheck Pty Ltd (“ClaimCheck”, “we”, “us”, “our”) operates the claimcheck.com.au website and related services. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information we collect

We collect the following types of personal information:

• Name, email address, phone number, date of birth, and address
• Claim-related information you provide in the questionnaire (injury details, treatment history, work impact)
• Device and browser information, IP address, and usage data
• Communication preferences and consent records

3. How we use your information

• To generate your personalised claim estimate and report
• To match you with relevant lawyers (only with your explicit consent)
• To send you your report via email
• To improve our estimation models and service quality
• To prevent fraud and abuse of our service

4. How we share your information

We never sell your personal information. We only share your information with a matched lawyer when you explicitly consent to do so. De-identified, aggregated data may be used to improve our estimation models.

5. Data security

Your data is encrypted in transit (TLS) and at rest. We use Supabase (hosted in Australia) for data storage with row-level security. Access to personal information is restricted to authorised personnel only.

6. Data retention

We retain your claim data for 7 years to comply with Australian record-keeping requirements. You can request deletion of your personal information at any time by contacting us.

7. Your rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for lawyer matching at any time
• Opt out of marketing communications

8. Cookies and analytics

We use essential cookies for site functionality and anonymous analytics to understand how people use our service. We do not use advertising cookies or trackers.

9. Contact us

If you have questions about this privacy policy or wish to exercise your rights, contact us at privacy@claimcheck.com.au